Shipping Policy

Shipping Policy – Boutique Olive

By placing an order on our website, you agree to the terms outlined in this Shipping Policy. Please read carefully before completing your purchase.

Processing Time

All orders are processed within 24 to 48 business hours after payment is received. Orders placed on weekends or public holidays will be processed the following business day.

Estimated Delivery Times

Once your order has been processed, delivery typically takes:

• United Kingdom: 5–10 business days

• Europe: 5–12 business days

• Rest of World: 7–16 business days

Please note that delivery times may vary depending on your location and local postal services.

Order Cancellations

Due to our automated fulfilment system, orders cannot be cancelled once placed. Please double-check that all information is correct before completing your purchase.

Shipping Costs

Shipping fees are calculated at checkout based on your location and the weight of your order.

Tracking Information

Once your order has been dispatched, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking updates to appear.

Customs & Duties

For international orders, customs fees, taxes, or import duties may apply depending on your country’s regulations. These charges are not included in the item price and are the customer’s responsibility.

Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and accurate at checkout.

Boutique Olive is not responsible for delays, failed deliveries, or additional charges resulting from incorrect address information.

Partial Deliveries

In some cases, items in your order may be shipped separately to ensure faster delivery. You will be notified if this applies to your order.

Lost or Delayed Packages

If your order has not arrived within the estimated timeframe, please contact us so we can assist you in locating the package.

We are not responsible for lost packages due to courier error or theft after confirmed delivery, but we will do our best to support you in resolving the issue.

Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempt, or refusal to pay customs duties, the customer will be responsible for any reshipping fees.

30-Day Money-Back Guarantee

We want you to feel confident shopping with Boutique Olive. That’s why we offer a 30-day money-back guarantee on all eligible items. If you’re not completely satisfied, you may return your order within 60 days of delivery — no questions asked.

Please refer to our Return Policy for full details on eligibility and conditions.

Contact Us

If you have any questions about your order or shipping, please feel free to contact us.

info@boutiqueolive.com