Refund Policy

Refund Policy – Boutique Olive

By placing an order on our website, you agree to the terms outlined in this Refund Policy. Please read carefully before completing your purchase.

30 -Day Money-Back Guarantee

At Boutique Olive, we stand behind the quality of our products. That’s why we offer a 30-day money-back guarantee on all eligible items. If you’re not completely satisfied, you may return your item for a full refund within 30 days of delivery, no questions asked.

Returns must meet the criteria outlined below to be eligible.

Return Eligibility

Items that cannot be returned include:

• Sale items (unless damaged or defective upon arrival)

• Items showing signs of use, or missing original packaging or tags

• Underwear, socks, shapewear, lingerie, or other intimate items for hygiene reasons

Return Timeframe

All return requests must be submitted within 30 days of receiving your order.

How to Request a Return

To request a return, please contact us with the following details:

• Your order number

• A description of the issue or reason for return

• Photos if relevant (e.g. damaged items)

We will respond with return instructions within 2–3 business days.

Order Cancellations

Due to our automated order system, orders cannot be cancelled once they are placed. Please ensure all details are correct before finalising your purchase.

Return Shipping Costs

Return shipping costs are not covered by Boutique Olive. The customer is responsible for any shipping fees associated with returning an item.

Return Label Requirement:

All returns must include a return label. Returns without a label may be refused.

Sale Item Policy

Sale items are non-refundable, unless they arrive damaged or defective. If this occurs, please include photo evidence when submitting your return request.

Refund Process

Once we have received and inspected the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds are processed within 7 business days and will be credited to your original payment method.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 14 days of delivery.

Include clear details and photos so we can resolve the issue as quickly as possible.

Contact Us

If you have any questions about our Refund Policy, please don’t hesitate to get in touch.

info@boutiqueolive.com